A warranty period of 15 months or 1500 hours of operation applies to the Asphalt Melter, Model STMD 3000,
contract number DAEE07-80-C-6076, manufactured by Chausse Mfg. Co. after delivery to the Government.
This warranty applies to the end item, components and all supplies furnished under the contract.
Using units may not contact their local dealer. You must mail DA Form 2407 to the Maintenance Directorate,'
TACOM, at the following address: US Army Tank-Automotive Command, ATTN: DRSTAMVB, Warren,
Michigan 48090. To expedite actions you may call the information to AUTOVON 786-7439, 7349 or 7387 with
the information from your DA 2407, section 1, block 1 through 11, blocks16, 17, 18, and 20.
B-3. General Information.
a. DA Form 2407 (prepared in accordance with warranty claim actions in TM 38-750) will be used to submit
warranty claims actions for end items when components, parts or assemblies are defective and are covered by
a manufacturer's warranty. End items under warranty are identified by a decal plate and/or warranty statement
included in the operator's and maintenance manual for the end item. All warranty actions settled or unsettled
will be reported to the National Maintenance Point (NMP) on DA Form 2407. For warranties settled locally the
DA Form 2407 will contain a statement "For Information Only" in block 35.
b. Maintenance activities in support of organizational maintenance are the responsible points of contact
between the originator of warranty claims and the National Maintenance Point (US Army Tank-Automotive
Command, DRSTA-MVB, AUTOVON 786-7439, 786-7349, 786-7387, Warren, Michigan 48090, which serves
as the DA Representative with the contractor in warranty matters.
In certain instances, the originating organization and the support activity are one and the same.
c. Before you take your equipment to a dealer for repair, whether or not it was necessary for you to go
through the NMP (TACOM), check with your local procurement office to see if a fund commitment document is
needed. Sometimes, even though the majority of the repairs are covered by the warranty, there may be a
small charge for normal maintenance costs, i.e., oil filters, oil, etc. Further, the cause of damage could be
determined by the dealer to be directly related to "operator abuse." In that case, the Government may be
obligated to pay for teardown services even if the repairs are no longer desired, or for the complete cost if
repairs are to be completed by the dealer.
d. When the equipment is given to the dealer for repairs, find out how long the work will take, the extent of
the problem, if possible and the charges, if any, which may be involved. Leave the name and telephone
number of the person to be contacted for pickup of the equipment and specifically state that he should be
called as soon as the repairs are finished. In addition, state he should be telephoned if unexpected problems,
costs, and/or delays are encountered. Get the name and telephone number of the Service Manager, for any
required follow-up purposes.
e. When you arrive to pick up your equipment after completion of services, make certain that you know
exactly what repairs were performed and/or parts replaced. This is required for overall problem trend
evaluation by the NMP and must be identified upon completion of warranty services.
f. Telephone the NMP at TACOM, AUTOVON 786-7439,786-7349, and/or 786-7387 if:
(1) Your equipment requires repairs and you cannot obtain these services using the procedures listed
(2) The length of time required for repairs may seriously hamper your mission, or if the dealer's overall
response to your requirements are not satisfactory,
(3) You have any questions regarding warranty procedures-either in general or about a specific job. Do
not wait until your problems become critical.
g. Do not attempt to conduct negotiations regarding a breach of warranty. This is a function of the
Contracting Officer, through the NMP at TACOM.